Customer Support Agent
Answers tickets. Needs to know it has the right customer, and nothing more.
One dayfour AI agents
Your agents are already asking for your data. What did you say?
Northwind runs four AI agents across one set of customer and employee records. Here is a single Tuesday: what each agent asked for, what came back, and what happened when one of them went wrong.
A fictional company and synthetic records. Nothing here connects to a live deployment, and nothing asks for your data.
The cast
Four agents, one set of records, four different answers.
Sales Agent
Chases renewals, so it does need the customer’s real email and phone.
Developer Agent
Builds and tests features, on an AI tool the company has not approved.
HR Agent
Prepares paperwork that needs real employee details, from the right place.
Each is its own identity, with its own permission to be somewhere and see something. That is the whole trick, and the rest of this page is what it looks like on an ordinary day.
One Tuesday at Northwind
A ticket, answered
09:12
Jordan Reyes writes in about a delivery. The support agent opens the record to check it has the right customer.
Customer Support Agent ChatGPT
Look up Jordan Reyes's record
- name · protected
- ************
- email · protected
- ************************
- phone · protected
- ***************
It gets enough to be sure it has the right person, and nothing it does not need.
The agent did its job. The customer's email, phone and card details were never in the conversation, so they were never in a prompt, a log or a transcript.
Before you ask
What this page is, and is not.
- The decisions are the product’s. Every allow and refuse on this page comes from the same rules Ascent applies to a real request. The company, the people and the records are invented.
- It is a simulation, in your browser. Nothing here talks to a live deployment, and no data of yours is involved at any point.
- It shows outcomes, not internals. How a decision is reached, and how you would write these rules for your own agents, is a conversation we are happy to have.
Try it on your own instance today. No credit card.
No credit card
Prefer email? hello@ascentsecurity.ai